Prezi, the innovative web-based presentation tool, has just published its brand new “Prezi Next”. The former Prezi is now called Prezi Classic and will remain available to existing users for now. New users immediately have the chance to benefit from Prezi Next. So … Continue reading
More than 99.8 % of all companies worldwide belong to the Small and Medium Business (SMB) segment. SMB is defined as counting up to 50 million Euros in revenue and up to 1000 employees. The total buying power is tremendous … Continue reading
Virtualization is a major keyword when businesses with huge transaction volumes discuss the need to increase flexibility, reach out to new talent markets and become more independent from brick and mortar (office-based) space limitations. In order to cope with these … Continue reading
In times of the Sharing Economy, i.e. the common use of resources that are only temporarily needed, exceptional customer service is becoming more and more important to support customers in their effort to share efficiently, trustworthily and reliably.
Last time we showed you how to make the most of your soft skills regarding communication, self-confidence and team play. In this second and final part we discuss how you can improve your empathy, criticism, commitment and motivational ability. + … Continue reading
Excellent soft skills can definitely help take you to another level – not only in your career, but also in your private life. In this two part series we provide you with some tips on how to build on six … Continue reading
A decentralised organised private health insurance (PHI) with several customer service centers of different sizes faces a huge problem: How can you ensure the same level of service quality at all sites? Elaborate and expensive staff trainings improved the quality … Continue reading