Prezi Next is here! Interview with our very own Prezi expert Frieder Krauss

Prezi, the innovative web-based presentation tool, has just published its brand new “Prezi Next”. The former Prezi is now called Prezi Classic and will remain available to existing users for now. New users immediately have the chance to benefit from Prezi Next. So … Continue reading

SMB Clients – An Important Segment to Accelerate Growth

More than 99.8 % of all companies worldwide belong to the Small and Medium Business (SMB) segment. SMB is defined as counting up to 50 million Euros in revenue and up to 1000 employees. The total buying power is tremendous … Continue reading

Virtualization Continued: Home Office As A New Sourcing Capability

Virtualization is a major keyword when businesses with huge transaction volumes discuss the need to increase flexibility, reach out to new talent markets and become more independent from brick and mortar (office-based) space limitations. In order to cope with these … Continue reading

Business Opportunities In The Sharing Economy

In times of the Sharing Economy, i.e. the common use of resources that are only temporarily needed, exceptional customer service is becoming more and more important to support customers in their effort to share efficiently, trustworthily and reliably.

Graphic Quality Ambassador

Quality becomes personal – THE QUALITY AMBASSADOR

A decentralised organised private health insurance (PHI) with several customer service centers of different sizes faces a huge problem: How can you ensure the same level of service quality at all sites? Elaborate and expensive staff trainings improved the quality … Continue reading