Sales channel development in B2B

With revenue generation being a top priority for salespeople, companies do their best to account for the working hours their sales teams invest on. Nonetheless, it is sometimes not possible to assign 100% of their working hours to selling simply … Continue reading

Trends, Opportunities And Challenges In Outsourcing – Interview With Michael Raum

The outsourcing industry is constantly evolving and reinventing itself. But what exactly is happening and what is driving those changes? First of all, organizations realize that in order to meet their customers’ steadily growing demands, they require highly advanced skills … Continue reading

SMB Clients – An Important Segment to Accelerate Growth

More than 99.8 % of all companies worldwide belong to the Small and Medium Business (SMB) segment. SMB is defined as counting up to 50 million Euros in revenue and up to 1000 employees. The total buying power is tremendous … Continue reading

Virtualization Continued: Home Office As A New Sourcing Capability

Virtualization is a major keyword when businesses with huge transaction volumes discuss the need to increase flexibility, reach out to new talent markets and become more independent from brick and mortar (office-based) space limitations. In order to cope with these … Continue reading

Business Opportunities In The Sharing Economy

In times of the Sharing Economy, i.e. the common use of resources that are only temporarily needed, exceptional customer service is becoming more and more important to support customers in their effort to share efficiently, trustworthily and reliably.