Virtualization Continued: Home Office As A New Sourcing Capability

Virtualization is a major keyword when businesses with huge transaction volumes discuss the need to increase flexibility, reach out to new talent markets and become more independent from brick and mortar (office-based) space limitations. In order to cope with these … Continue reading

Graphic Quality Ambassador

Quality becomes personal – THE QUALITY AMBASSADOR

A decentralised organised private health insurance (PHI) with several customer service centers of different sizes faces a huge problem: How can you ensure the same level of service quality at all sites? Elaborate and expensive staff trainings improved the quality … Continue reading

(Foto: Julien Christ/

Social media outsourcing? Recommendations for successful social web coverage

As Christmas is getting closer, companies put a lot of marketing effort into special campaigns to boost brand image, sales and customer perception. Whether it is Facebook, Twitter, Youtube or any other platform, social media will certainly be utilized, as … Continue reading