Virtualization Continued: Home Office As A New Sourcing Capability

Virtualization is a major keyword when businesses with huge transaction volumes discuss the need to increase flexibility, reach out to new talent markets and become more independent from brick and mortar (office-based) space limitations. In order to cope with these … Continue reading

Business Opportunities In The Sharing Economy

In times of the Sharing Economy, i.e. the common use of resources that are only temporarily needed, exceptional customer service is becoming more and more important to support customers in their effort to share efficiently, trustworthily and reliably.

Outsourcing Strategies: Virtualization – The New Management Style (Part 1: The Theory)

Operating within an increasingly competitive environment, outsourcing specialists are constantly looking for new ways to meet their clients’ needs by enhancing quality, transparency, efficiency and flexibility. One way to achieve these goals is through the management style of projects. Centralizing … Continue reading