How to Manage Customer Experience Excellence – Part 1: The Theory

In today’s business realm, continuing innovation and strong competition make it difficult for companies to outperform competitors on a product basis alone. With new features quickly being copied or entering the market, the quality of the customer experience has become … Continue reading

SELLBYTEL Barcelona: Another strong year ends – interview with Helena Guardans i Cambó

It is fair to say that SELLBYTEL Barcelona has by now fully established its position as a key global hub for the SELLBYTEL Group. This year in particular, the strategically important location has continued to strengthen this role. Now this … Continue reading

LIVINGBRANDS: A success story continues – interview with Michael Raum

The SELLBYTEL Group sales specialist LIVINGBRANDS has once again proved in 2014 that it is one of the worldwide leading specialists in the field of sales outsourcing. In this interview, Michael Raum, founder and CEO of the SELLBYTEL Group, reviews … Continue reading

Outsourcing Strategies: the Benefits of SPOC Management

Operating within an inherently competitive environment, outsourcing providers have to offer higher quality, transparency and flexibility than competitors to satisfy their clients’ needs. To ensure this, the management centralization of projects with one exclusive managing team for all global sites has … Continue reading

Good Manners International: Portugal

Last time, we introduced you to the key business manners in Malaysia, Southeast Asia. This time, we have a look at what business travelers in Portugal should remember when visiting the Western European nation. Portugal is home to one of … Continue reading

The opportunity of doing business in Silicon Valley

Silicon Valley is home to many of the world’s leading technology companies and thousands of small startup businesses, making it the largest concentration of technology companies in the United States. A leading hub for high-tech innovation and development, the region … Continue reading

Business trends and strategic opportunities in APAC and Silicon Valley

+++ SELLBYTEL Group Business Talk with VPs Brett Leonard and Eric Suzor +++ The SELLBYTEL Group continues its journey on the road to success: With constant global expansion and entrance to new markets. The APAC (Asia Pacific) region as well … Continue reading