Trends, Opportunities And Challenges In Outsourcing – Interview With Michael Raum

The outsourcing industry is constantly evolving and reinventing itself. But what exactly is happening and what is driving those changes? First of all, organizations realize that in order to meet their customers’ steadily growing demands, they require highly advanced skills … Continue reading

Management Of Online Stores: Key Success Factors

Online stores are constantly gaining popularity and thus competition between virtual businesses is growing. At the same time, companies have to find more sophisticated ways to differentiate their offer. As with all business, happy customers should be the ultimate concern, … Continue reading

SELLBYTEL Group: Implementation Of A New Global IT Organization

+++ Interview with Gerald Menzel, CIO SELLBYTEL Group +++ The SELLBYTEL Group has always strived for highest quality and efficiency – in all fields. Accordingly we have just set up a new global IT organization by merging our Spanish team … Continue reading

SELLBYTEL Barcelona: Another strong year ends – interview with Helena Guardans i Cambó

It is fair to say that SELLBYTEL Barcelona has by now fully established its position as a key global hub for the SELLBYTEL Group. This year in particular, the strategically important location has continued to strengthen this role. Now this … Continue reading

LIVINGBRANDS: A success story continues – interview with Michael Raum

The SELLBYTEL Group sales specialist LIVINGBRANDS has once again proved in 2014 that it is one of the worldwide leading specialists in the field of sales outsourcing. In this interview, Michael Raum, founder and CEO of the SELLBYTEL Group, reviews … Continue reading

Business trends and strategic opportunities in APAC and Silicon Valley

+++ SELLBYTEL Group Business Talk with VPs Brett Leonard and Eric Suzor +++ The SELLBYTEL Group continues its journey on the road to success: With constant global expansion and entrance to new markets. The APAC (Asia Pacific) region as well … Continue reading

Customer Relationship Management goes Customer Experience Management

Ferdinand Grimm, Vertriebsleiter und Mitglied der SELLBYTEL Group-Geschäftsleitung, erklärt im SELLBYTEL Group Business Blog -Interview den Wandel vom Customer Relationship Management zum Customer Experience Management. Und warum das nicht nur gut, sondern längst überfällig ist. SBTBB: Herr Grimm, was verbirgt … Continue reading