Trends, Opportunities And Challenges In Outsourcing – Interview With Michael Raum

The outsourcing industry is constantly evolving and reinventing itself. But what exactly is happening and what is driving those changes? First of all, organizations realize that in order to meet their customers’ steadily growing demands, they require highly advanced skills … Continue reading

SMB Clients – An Important Segment to Accelerate Growth

More than 99.8 % of all companies worldwide belong to the Small and Medium Business (SMB) segment. SMB is defined as counting up to 50 million Euros in revenue and up to 1000 employees. The total buying power is tremendous … Continue reading

Virtualization Continued: Home Office As A New Sourcing Capability

Virtualization is a major keyword when businesses with huge transaction volumes discuss the need to increase flexibility, reach out to new talent markets and become more independent from brick and mortar (office-based) space limitations. In order to cope with these … Continue reading

Management Of Online Stores: Key Success Factors

Online stores are constantly gaining popularity and thus competition between virtual businesses is growing. At the same time, companies have to find more sophisticated ways to differentiate their offer. As with all business, happy customers should be the ultimate concern, … Continue reading

SELLBYTEL Group: Implementation Of A New Global IT Organization

+++ Interview with Gerald Menzel, CIO SELLBYTEL Group +++ The SELLBYTEL Group has always strived for highest quality and efficiency – in all fields. Accordingly we have just set up a new global IT organization by merging our Spanish team … Continue reading

Partner Led: Is This Still A Future-Oriented Sales Strategy?

Manufacturers utilize partners to identify new customers, service existing ones and fulfill all kinds of product, service and solution requests. This approach is also called indirect sales. In order to achieve successful indirect sales, a sound channel management strategy is … Continue reading

Outsourcing Strategies: Virtualization – The New Management Style (Part 1: The Theory)

Operating within an increasingly competitive environment, outsourcing specialists are constantly looking for new ways to meet their clients’ needs by enhancing quality, transparency, efficiency and flexibility. One way to achieve these goals is through the management style of projects. Centralizing … Continue reading