SMB Clients – An Important Segment to Accelerate Growth

More than 99.8 % of all companies worldwide belong to the Small and Medium Business (SMB) segment. SMB is defined as counting up to 50 million Euros in revenue and up to 1000 employees. The total buying power is tremendous … Continue reading

Virtualization Continued: Home Office As A New Sourcing Capability

Virtualization is a major keyword when businesses with huge transaction volumes discuss the need to increase flexibility, reach out to new talent markets and become more independent from brick and mortar (office-based) space limitations. In order to cope with these … Continue reading

Business Opportunities In The Sharing Economy

In times of the Sharing Economy, i.e. the common use of resources that are only temporarily needed, exceptional customer service is becoming more and more important to support customers in their effort to share efficiently, trustworthily and reliably.

SELLBYTEL Group: Implementation Of A New Global IT Organization

+++ Interview with Gerald Menzel, CIO SELLBYTEL Group +++ The SELLBYTEL Group has always strived for highest quality and efficiency – in all fields. Accordingly we have just set up a new global IT organization by merging our Spanish team … Continue reading

Outsourcing Strategies: the Benefits of SPOC Management

Operating within an inherently competitive environment, outsourcing providers have to offer higher quality, transparency and flexibility than competitors to satisfy their clients’ needs. To ensure this, the management centralization of projects with one exclusive managing team for all global sites has … Continue reading