Embracing the Cultural Gap – How to handle the challenge!

Culture is often defined as the way of life, especially the general customs and beliefs, of a particular group of people at a certain time. Today the world has become an open door. While globality is a huge benefit for … Continue reading →

The Changing Customer in Online Sales

Posted by hanniguerra77

To improve is to change, to be perfect is to change often -Winston Churchill This quote by Winston Churchill perfectly shows the change happening in the online marketplace right now. Consumer profiles are transforming and evolving steadily and at the … Continue reading →

Best Business Podcasts 2016: Our Suggestions

Posted by hanniguerra77

Podcasts have been around for over a decade, but if you are also somebody who has not used this amazing and educational tool to its fullest effect in the past, here are our suggestions for you. We have put together a small selection of highly enjoyable podcasts for the entrepreneurial mind. Continue reading →

Virtualization Continued: Home Office As A New Sourcing Capability

Posted by Anna-L. Wiefel

Virtualization is a major keyword when businesses with huge transaction volumes discuss the need to increase flexibility, reach out to new talent markets and become more independent from brick and mortar (office-based) space limitations. In order to cope with these … Continue reading →

How to Manage Customer Experience Excellence – Part 1: The Theory

Posted by Anna-L. Wiefel

In today’s business realm, continuing innovation and strong competition make it difficult for companies to outperform competitors on a product basis alone. With new features quickly being copied or entering the market, the quality of the customer experience has become … Continue reading →