Customer Experience Excellence

Blogs on AI Trends – keep ahead of the curve

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Staying on top of the latest trends and developments, engaging in challenging discussions or finding useful information about the latest AI inventions and research is extremely important. With an increased demand for cloud based services and the IoT, a rising … Continue reading →

Best Business Podcasts 2016: Our Suggestions

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Podcasts have been around for over a decade, but if you are also somebody who has not used this amazing and educational tool to its fullest effect in the past, here are our suggestions for you. We have put together a small selection of highly enjoyable podcasts for the entrepreneurial mind. Continue reading →

Virtualization Continued: Home Office As A New Sourcing Capability

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Virtualization is a major keyword when businesses with huge transaction volumes discuss the need to increase flexibility, reach out to new talent markets and become more independent from brick and mortar (office-based) space limitations. In order to cope with these … Continue reading →

How to Manage Customer Experience Excellence – Part 1: The Theory

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In today’s business realm, continuing innovation and strong competition make it difficult for companies to outperform competitors on a product basis alone. With new features quickly being copied or entering the market, the quality of the customer experience has become … Continue reading →